PagerDuty

Overview

Process Automation integrates with PagerDuty Incident Response through a variety of plugins listed below. By integrating Process Automation with Incident Response, users can automatically update incidents, run response plays, add diagnostics and much more.

Setup

Authentication for the PagerDuty plugins can be configured for the entire system or for an individual project.

Add PagerDuty API Key to Key Storage

In the PagerDuty web app:

1. Navigate to Integrations -> API Access Keys and click Create New API Key.
2. Enter a Description that will help you identify the key later on. If you would like it to be read-only, check the Read-only option.
3. Click Create Key.
4. A unique API key will be generated. Copy it to a safe place, as you will not have access to copy this key again. Once it has been copied, click Close.
   • If you lose a key you will need to delete it and create a new one.

Now that the PagerDuty API Key has been created, add it to Key Storage - either at the System or Project level:

System Level

1. Click on the System Menu (gear icon) in the upper right.
2. Click on Key Storage
3. Click +Add or Upload a Key. Select Password for the Key Type.
4. Paste the PagerDuty API Key you saved earlier into the field.
5. Click Save.

Project Level

1. In the specific project, click on Project Settings in the lower left.
2. Click on Key Storage.
3. Click +Add or Upload a Key. Select Password for the Key Type.
4. Paste the PagerDuty API Key you saved earlier into the field.
5. Click Save.

Project Level Configuration

Use the following steps to configure authentication for the PagerDuty plugins for a specific project.

1. In the specific project, click on Project Settings in the lower left.
2. Click on Edit Configuration then click on Plugins.
   
3. Click on +PluginGroup.
4. Select PagerDuty from the list.
5. Click Select next to the API Key field and find the API Access Key stored in Key Storage.
6. (Optional) Place a valid PagerDuty email address into the PagerDuty Email field. Specific plugins, such as Add Incident Note, require this field to be provided.
7. Click Save for the plugin configuration.
8. Click Save for the Project Settings:
   

System Level Configuration

Use the following steps to configure authentication for the PagerDuty plugins for the whole Process Automation system.

1. Click on the System Menu (gear icon) in the upper right.
2. Click on System Configuration.
3. Navigate to the PagerDuty section and click on the Pencil Icon in the upper right:
4. Click on Select next to the API Key field and find the API Access Key stored in Key Storage.
5. (Optional) Place a valid PagerDuty email address into the PagerDuty Email field. Specific plugins, such as Add Incident Note, require this field to be provided.
6. Click Save for the plugin configuration: