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ServiceNow® Notification Plugins


ServiceNow® Notification Plugins

Available in PagerDuty Process Automation Commercial products.

To configure authentication with ServiceNow for these notification plugins, follow the steps outlined in ServiceNow Plugins Overviewopen in new window to set credentials at either a System or Project level.

ServiceNow / Incident / Comment

Notification plugin to comment an incident.

Usage

To use the plugin, configure this mandatory input:

  • incident key: ServiceNow incident ID.
  • Comment: Comment to add.

ServiceNow / Incident / Create

Notification plugin that creates an incident.

Usage

To use the plugin, configure this mandatory input:

  • caller: the username of the assigned Caller field of the Incident.

These inputs are optional and if left empty the default value of Service now it's going to be used

  • urgency: A number representing the urgency of the incident (usually being 1 the most urgent)
  • impact: A number representing the impact of the incident (usually being 1 the higher urgent)
  • priority: A number representing the priority of the incident (calculated from urgency and impact)
  • Assignment Group: Assignment Group. If not set, no value will be sent
  • Description: Description to be used

ServiceNow / Change / Create

Notification plugin to create a ServiceNow Change.

Usage

To use the plugin, configure this mandatory input:

  • assignment group: ServiceNow® incident ID.
  • state: State code. If not set, the change will be in New status.