PagerDuty (Enterprise)

Rundeck's PagerDuty Webhook plugin makes it easy to automatically run jobs in response to PagerDuty events.

Jobs can be executed in response to PagerDuty events when incidents are triggered or updated, or even in response to custom actions. PagerDuty does this by executing a webhook call into Rundeck. This guide will show and example PagerDuty integration that calls a Rundeck jobs for incidents when they are triggered.

Getting Started

This section will guide you through configuring a Webhook in Rundeck using the PagerDuty Webhook plugin. The plugin configuration will run a Job when PagerDuty sends Rundeck an incident trigger event.

Create Rundeck Webhook

1. Navigate to Webhooks
2. Click Add
3. Give the new webhook a name. (e.g. PagerDuty)
4. Select PagerDuty: Generic V2 Webhook

Customize Sample Rule

A sample rule will be created in the Rules section called PagerDuty Example Rule. To configure rule details click the Edit > link.

1. Click Choose A Job to select a job to run when the rule matches.
2. Customize the Job Options:
   The sample will set the job's pd_incident_id option to the PagerDuty incident ID extracted from the event
3. Customize Conditions:
   The sample condition will match for trigger event types. See Webhook Types for a list of PagerDuty event types.
4. Save the Webhook

TIP

Use the suggestion drop-downs to chose from common PagerDuty event fields

Sample Rule

Add Webhook to PagerDuty

1. In Rundeck select the Webhook by name in Webhook Management and copy the Post URL :

2. In PagerDuty navigate to Configuration -> Services and select the service where the integration would be called from.

3. Select the Integrations tab and click New Extension

4. For the Extension Type select Generic V2 Webhook

5. Enter the Post URL into the URL field from step 1 (For the Name we recommend using the same name as the webhook name in Rundeck.)