Rundeck Docs

ServiceNow Notification Plugins

Service Now / Incident / Comment

Rundeck Notification plugin to comment an incident

Configuration

The Service Now connection credentials are set in the project.properties file for your project.

project.plugin.Notification.Service-Now-Notification.login=user
project.plugin.Notification.Service-Now-Notification.password=s3cret
project.plugin.Notification.Service-Now-Notification.url=https://server.service-now.com

Usage

To use the plugin, configure this mandatory input:

  • incident key: Service Now incident ID.
  • Comment: Comment to add.

Service Now / Incident / Create

Rundeck Notification plugin that creates an incident

Configuration

The Service Now connection credentials are set in the project.properties file for your project.

project.plugin.Notification.Service-Now-Notification-Create.login=user
project.plugin.Notification.Service-Now-Notification-Create.password=s3cret
project.plugin.Notification.Service-Now-Notification-Create.url=value=https://server.service-now.com

Usage

To use the plugin, configure this mandatory input:

  • caller: the username of the assigned Caller field of the Incident.

These inputs are optional and if left empty the default value of Service now it's going to be used

  • urgency: A number representing the urgency of the incident (usually being 1 the most urgent)
  • impact: A number representing the impact of the incident (usually being 1 the higher urgent)
  • priority: A number representing the priority of the incident (calculated from urgency and impact)
  • Assignment Group: Assignment Group. If not set, no value will be sent
  • Description: Description to be used

Service Now / Change / Create

Rundeck Notification plugin to create a Service Now Change

Configuration

The Service Now connection credentials are set in the project.properties file for your project.

project.plugin.Notification.Service-Now-Notification-Change-Create.login=user
project.plugin.Notification.Service-Now-Notification-Change-Create.password=s3cret
project.plugin.Notification.Service-Now-Notification-Change-Create.url=https://server.service-now.com

Usage

To use the plugin, configure this mandatory input:

  • assignment group: Service Now incident ID.
  • state: State code. If not set, the change will be in New status.