Change case state Workflowstep

Rundeck workflow step that changes an incident state

Configuration

The Service Now connection credentials are set in the project.properties file for your project. Password it’s a keystorage path to the password.

project.plugin.WorkflowStep.Service-Now-Incident-Change-State.url=https://server.service-now.com
project.plugin.WorkflowStep.Service-Now-Incident-Change-State.login=user
project.plugin.WorkflowStep.Service-Now-Incident-Change-State.password-key-storage-path=keys/servicenow/pass

or in framework.properties

servicenow.url=https://server.service-now.com
servicenow.login=user
servicenow.password-key-storage-path=keys/servicenow/pass

Usage

To use the plugin, configure the follow mandatory inputs.

• number: The Incident number to be updated.
• newState: The new state of the Incident. It can be the number of the state or the description.

Check assigned cases Workflowstep

Rundeck workflow step that checks assigned incidents

Configuration

The Service Now connection credentials are set in the project.properties file for your project. Password it’s a keystorage path to the password.

project.plugin.WorkflowStep.Service-Now-Incident-Check-Assigned.login=user
project.plugin.WorkflowStep.Service-Now-Incident-Check-Assigned.password-key-storage-path=keys/servicenow/pass
project.plugin.WorkflowStep.Service-Now-Incident-Check-Assigned.url=https://server.service-now.com

or in framework.properties

servicenow.url=https://server.service-now.com
servicenow.login=user
servicenow.password-key-storage-path=keys/servicenow/pass

Usage

To use the plugin, configure the follow mandatory inputs.

• caller: the username of the Caller field on the Incident.

This inputs is optional

• state: If you want you can enter a state number or description to add to the search, this way the incidents assigned to the caller only on this state are going to be considered.

Check case state Workflowstep

Rundeck workflow step that checks an incident state

Configuration

The Service Now connection credentials are set in the project.properties file for your project. Password it’s a keystorage path to the password.

project.plugin.WorkflowStep.Service-Now-Incident-Check-State.login=user
project.plugin.WorkflowStep.Service-Now-Incident-Check-State.password-key-storage-path=keys/servicenow/pass
project.plugin.WorkflowStep.Service-Now-Incident-Check-State.url=https://server.service-now.com

or in framework.properties

servicenow.url=https://server.service-now.com
servicenow.login=user
servicenow.password-key-storage-path=keys/servicenow/pass

Usage

To use the plugin, configure the follow mandatory inputs.

• number: The Incident number to be checked.
• state: The state to be checked. It can be the number of the state or the description.

Comment case Workflowstep

Rundeck workflow step that comments an incident

Configuration

The Service Now connection credentials are set in the project.properties file for your project. Password it’s a keystorage path to the password.

project.plugin.WorkflowStep.Service-Now-Comment.login=user
project.plugin.WorkflowStep.Service-Now-Comment.password-key-storage-path=keys/servicenow/pass
project.plugin.WorkflowStep.Service-Now-Comment.url=https://server.service-now.com

or in framework.properties

servicenow.url=https://server.service-now.com
servicenow.login=user
servicenow.password-key-storage-path=keys/servicenow/pass

Create case Workflowstep

Rundeck workflow step that creates an incident

Configuration

The Service Now connection credentials are set in the project.properties file for your project. Password it’s a keystorage path to the password.

project.plugin.WorkflowStep.Service-Now-Incident-Create.login=user
project.plugin.WorkflowStep.Service-Now-Incident-Create.password-key-storage-path=keys/servicenow/pass
project.plugin.WorkflowStep.Service-Now-Incident-Create.url=https://server.service-now.com

or in framework.properties

servicenow.url=https://server.service-now.com
servicenow.login=user
servicenow.password-key-storage-path=keys/servicenow/pass

Usage

To use the plugin, configure the follow mandatory inputs.

• caller: the username of the assigned Caller field of the Incident.
• description: Short Description of the Incident

These inputs are optional and if leave empty the default value of Service now it’s going to be used

• urgency: A number representing the urgency of the incident (usually being 1 the most urgent)
• impact: A number representing the impact of the incident (usually being 1 the higher urgent)
• priority: A number representing the priority of the incident (calculated from urgency and impact)

Comment case Notification

Rundeck workflow step that coments an incident

Configuration

The Service Now connection credentials are set in the project.properties file for your project.

project.plugin.Notification.Service-Now-Notification.login=user
project.plugin.Notification.Service-Now-Notification.password=s3cret
project.plugin.Notification.Service-Now-Notification.url=https://server.service-now.com

Create case Notification

Rundeck workflow step that creates an incident

Configuration

The Service Now connection credentials are set in the project.properties file for your project.

project.plugin.Notification.Service-Now-Notification.login=user
project.plugin.Notification.Service-Now-Notification.password=s3cret
project.plugin.Notification.Service-Now-Notification.url=https://server.service-now.com

Usage

To use the plugin, configure this mandatory input:

• caller: the username of the assigned Caller field of the Incident.

These inputs are optional and if leave empty the default value of Service now it’s going to be used

• urgency: A number representing the urgency of the incident (usually being 1 the most urgent)
• impact: A number representing the impact of the incident (usually being 1 the higher urgent)
• priority: A number representing the priority of the incident (calculated from urgency and impact)