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Establishing A ServiceNow® Connection at the Project Level

Establishing A ServiceNow® Connection at the Project Level

Head Up!

There is an easier way to configure ServiceNow plugins at the Project Level. See ServiceNow Plugins Overviewopen in new window for instructions.

For all the different ServiceNow® job steps, the connection can also be established at the project level. In order to do so, add the following to your project configuration file, depending on which job step you are utilizing:

ServiceNow / Incident / Update State

project.plugin.WorkflowStep.Service-Now-Incident-Change-State.url=https://server.service-now.com
project.plugin.WorkflowStep.Service-Now-Incident-Change-State.login=user
project.plugin.WorkflowStep.Service-Now-Incident-Change-State.password-key-storage-path=keys/servicenow/pass

ServiceNow / Incident / Check Assigned

project.plugin.WorkflowStep.Service-Now-Incident-Check-Assigned.login=user
project.plugin.WorkflowStep.Service-Now-Incident-Check-Assigned.password-key-storage-path=keys/servicenow/pass
project.plugin.WorkflowStep.Service-Now-Incident-Check-Assigned.url=https://server.service-now.com

ServiceNow / Incident / Check State

project.plugin.WorkflowStep.Service-Now-Incident-Check-State.login=user
project.plugin.WorkflowStep.Service-Now-Incident-Check-State.password-key-storage-path=keys/servicenow/pass
project.plugin.WorkflowStep.Service-Now-Incident-Check-State.url=https://server.service-now.com

ServiceNow / Incident / Comment

project.plugin.WorkflowStep.Service-Now-Comment.login=user
project.plugin.WorkflowStep.Service-Now-Comment.password-key-storage-path=keys/servicenow/pass
project.plugin.WorkflowStep.Service-Now-Comment.url=https://server.service-now.com

ServiceNow / Incident / Create

project.plugin.WorkflowStep.Service-Now-Incident-Create.login=user
project.plugin.WorkflowStep.Service-Now-Incident-Create.password-key-storage-path=keys/servicenow/pass
project.plugin.WorkflowStep.Service-Now-Incident-Create.url=https://server.service-now.com

ServiceNow / Incident / Edit

project.plugin.WorkflowStep.Service-Now-Incident-Edit.login=admin
project.plugin.WorkflowStep.Service-Now-Incident-Edit.password-key-storage-path=keys/servicenow/pass
project.plugin.WorkflowStep.Service-Now-Incident-Edit.url=https\://dev63229.service-now.com

ServiceNow / Incident / View

project.plugin.WorkflowStep.Service-Now-Incident-View.login=admin
project.plugin.WorkflowStep.Service-Now-Incident-View.password=keys/servicenow/pass
project.plugin.WorkflowStep.Service-Now-Incident-View.url=https\://dev63229.service-now.com

ServiceNow / Change / Check State

project.plugin.WorkflowStep.Service-Now-Change-Check-State.url=https://server.service-now.com
project.plugin.WorkflowStep.Service-Now-Change-Check-State.login=user
project.plugin.WorkflowStep.Service-Now-Change-Check-State.password-key-storage-path=keys/servicenow/pass

ServiceNow / Change / Update State

project.plugin.WorkflowStep.Service-Now-Change-Update-State.url=https://server.service-now.com
project.plugin.WorkflowStep.Service-Now-Change-Update-State.login=user
project.plugin.WorkflowStep.Service-Now-Change-Update-State.password-key-storage-path=keys/servicenow/pass

ServiceNow / Change / Create

project.plugin.WorkflowStep.Service-Now-Change-Create.url=https://server.service-now.com
project.plugin.WorkflowStep.Service-Now-Change-Create.login=user
project.plugin.WorkflowStep.Service-Now-Change-Create.password-key-storage-path=keys/servicenow/pass